Ask for support and we will help

Please check our FAQ page for answers to many questions like what to do if you are having difficulties logging into your account or how to reset your password.

I need an answer fast! Do you have a FAQ page?

Yes we do. And within our FAQ page you can find answers to many questions.

When will I get a reply?

Within normal circumstances legitimate requests are answered within 24 hours. In rare circumstances it might take a bit longer but definitely not more than 48 hours. NOTE: do not use this support form to ask for a pen pal. Your request will be deleted and you will not receive a reply back.

Where can I see my previous support requests?

If you have an account at PenPal World you can log in and then come back to this page to see your previous support requests.

Can I simply send a compliment or a thank you note?

Absolutely! Positive comments about PenPal World are always very appreciated. The best ones are being posted on the testimonials page too.